Privacy Policy

1. Information We Collect

At NeoPeptix, we collect information to provide better services to our customers and improve their experience. The types of information we collect include:

Personal Information

When you create an account, place an order, or contact us, we may collect personal information such as:

• Name, email address, and phone number
• Organization/institution name and address
• Billing and shipping information
• Professional credentials and research interests

Technical Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address and browser type
• Pages visited and time spent on pages
• Referring website and search terms
• Device characteristics and operating system

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Order Processing: To process and fulfill your peptide orders, including shipping and customer support
• Account Management: To create and manage your account, verify your credentials, and provide access to resources
• Communication: To respond to your inquiries, provide technical support, and send important updates
• Research & Development: To improve our products, services, and website based on user feedback and usage patterns
• Marketing: To send promotional materials about new products, services, and research developments (with your consent)
• Compliance: To comply with legal obligations and regulatory requirements

3. Information Sharing and Disclosure

We may share your information in the following limited circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you. These parties have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Business Transfers

In the event that NeoPeptix is involved in a merger, acquisition, or asset sale, your personal information may be transferred as a business asset.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission and storage
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• Employee training on data protection and privacy
• Secure data centers with physical security measures

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but we work diligently to protect your information.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

Types of Cookies We Use

• Essential Cookies: Required for the basic functionality of our website
• Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Enable enhanced features and personalization
• Targeting Cookies: Used to deliver relevant advertisements

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can request access to the personal information we hold about you
• Correction: You can request correction of inaccurate or incomplete information
• Deletion: You can request deletion of your personal information in certain circumstances
• Restriction: You can request restriction of processing of your personal information
• Portability: You can request a copy of your data in a structured, machine-readable format
• Objection: You can object to processing of your personal information in certain cases
• Withdraw Consent: You can withdraw consent where we rely on consent for processing

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

7. International Data Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data to the United States and process it there.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18.

If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Our Data Protection Officer can be contacted directly at dpo@neopeptix.com for privacy-specific concerns.